Effective March 2026
Arrival Windows
All appointment times are estimates provided as arrival windows. Our service professionals will make every reasonable effort to arrive within the selected window. Traffic, job complexity at prior sites, and other factors beyond our control may occasionally affect arrival time.
Early Arrivals
If you opted in to allow early arrivals when booking, our team may arrive before the start of your selected window. We will always call or text before arriving early. If you did not opt in, we will not arrive before your window begins.
Late Arrivals by Our Team
If our team expects to arrive more than 30 minutes after the end of your arrival window, we will notify you as soon as possible and provide an updated ETA. In the event of a significant delay, you may reschedule at no charge.
Customer Availability
Customers are expected to be available — or have an authorized representative available — during the arrival window to provide access to the service location. If our team arrives and cannot gain access after a reasonable wait of up to 15 minutes, the appointment may be marked as a no-show and a $50 trip fee will apply to cover fuel and labor costs for the dispatch.
Cancellations and Rescheduling
We do not charge a cancellation fee. If you need to cancel or reschedule, we ask for as much advance notice as possible so we can adjust our routing and offer your slot to another customer. Same-day cancellations are accepted without penalty — we simply ask for the courtesy of a call or text as early as possible.
Late Payment Policy
Payment is due in full immediately upon completion of service, unless a Net 15 or Net 30 arrangement has been pre-approved in writing prior to the job. Outstanding balances not paid within 3 days of the service completion date will be subject to a one-time flat administrative fee based on the original invoice total:
Invoice under $200 — $25 administrative fee
Invoice $200–$499 — $50 administrative fee
Invoice $500–$999 — $75 administrative fee
Invoice $1,000 or more — $100 administrative fee
This fee is a flat administrative charge to cover processing and collection costs and is not intended as interest or a penalty. Accounts more than 30 days past due may be referred to a third-party collections agency. You will be responsible for any reasonable collection costs incurred.
Questions? Call or text us at (772) 494-5048 · info@junkindatruck.com